You have a good bunch of people that work for you. They are all very helpful and responsive they all sound like they really take pride in their work.
I have been telling everyone, sometimes in online forums, that you guys do a great job. Thanks to all in your team!
Cheers – Brian
Dear Kane Bygrave,
I would like to thank you and Joel for your efforts and timely response to my situation the previous customs agent left me in. With only one week before the arrival of our boat the other broker told me he couldn’t handle the job as it was too difficult and he did not have the experience or knowledge to complete the delivery of our boat.
We value the services of Aurora and always admire the way you manage your business. I admire your humility and the business principles you abide with. You have always given us 100% attention when required, personally. Not many successful business owner continue to treat their customers with the same care and attention over a period of years.
Look forward to meeting with you.
Thanks very much for making the whole process so professional and straight
forward. It all looked a bit challenging at the outset!
Just a quick note.
To thank you for your assistance. It went very smoothly in Brisbane and I was very impressed with the service and set up also.
The boat was immaculately clean and past inspection without a problem although they had trouble finding the key for the ag inspection so we will need a better system for next time.
The trip down went smoothly and we have two very proud owners at Runaway Bay. Thanks again
Ladies, Gentleman, I just wanted to thank each of you for your superb communication during the process of shipping PENDANA out of the USA to Australia. I realise the boat is not here just yet but am sure it will arrive as per schedule and that she will be in good shape. I just wanted to thank you all now as I know once the boat is here, I will be pretty busy for a month or so and as such, will no doubt forget to say thank you.
Your communication has been superb, your attitude has been spot on and your responsiveness to my requests have been excellent. Basically you have exceeded my expectations and let me tell you that’s not easy to do. So, thank you very much for all your effort and hard work. Perhaps we will get a chance to meet on day of unloading or the day before when hopefully we can gain access so that we can fit our new HYD motor.
Ok thats all for now, other than to say THANK YOU VERY MUCH.
Dr James Ellingford
My boat has completed all the customs and importation requirements
I wanted to thank you and your team for excellent job execution – in particular Joel Kenny, who has done a truly professional job in keeping me informed regarding status, requirements, follow-up and pricing.
I would recommend you to anyone who is looking for an Australian boat import agency
I have taken the liberty of including Peters and May as a recipient of this email
Thanks again for a job well done
I am writing to thank you for the way in which, you and your company handled the importing and clearing of my motor boat in Sydney, from Southampton in the UK.
From the time Peters and May, UK recommended you, it was just plain sailing!
Before being recommended to you, I was dealing with a company based in Sydney “your competitor” and due to their unacceptable business behavior, there was a moment, I thought I would never see my boat arrive here. The agreement I had with them, was that my boat was to be shipped from Southampton to Sydney. I had never imported anything before, so this was all very new to me.
Many thanks and kind regards,