Customs Clearance

Aurora Global Logistics employ in-house customs brokers with extensive experience with customs regulations, biosecurity requirements and tariff consultancy. The import process can sometimes be an overwhelming experience, especially for new importers. Our qualified brokers will take the time to explain how import duty and GST is calculated and whether any biosecurity regulations affect your product.

Timeliness of customs clearance is essential, especially with airfreight shipments as the shipping time is far quicker than ocean freight. To ensure no unnecessary storage fees are incurred, our Customs Department work closely with our Forwarding Team to ensure all documentation is in order prior to arriving in Australia. As a boutique company, you have direct access to the customs broker working on your shipment. Once customs cleared, we can also deliver your freight anywhere in Australia. Please contact us if you would like to discuss some of our services;

  • Customs clearance of air, sea freight and post parcels
  • Landed costing reports
  • Quarantine clearance & inspections
  • Duty drawback applications
  • Refund applications
  • Tariff & valuation advice
  • Tariff concession applications
  • Duty & GST consulting
  • Free Trade Agreement advice
  • Priority/express deliveries
  • Transport of full containers (via side-loader/trailer)
  • Delivery of loose (LCL) or airfreight consignments